What is customer security?  Security

Customer security refers to the safeguards and encryption techniques employed by Paddy Power to ensure that the integrity of your data is maintained. Paddy Power considers the protection of this data of paramount importance, and we endeavour to give you piece of mind by investing in state-of-the-art security software. Any information you provide is kept solely for the purposes of operating your account.


How do we store your information?

Paddy Power is acutely aware of the potential of online fraud and identity theft, and as such we have implemented features to protect your information. Any documents which you send us are stored on a secure server which is not connected to the internet. All of our systems are protected by a network firewall, which provides us with an extra layer of protection against any unauthorised attempts to access our network.


How do we protect your information?  Thawte Logo

Every transaction made with Paddy Power can be made with the utmost confidence. All transactions made with us are encrypted using 128 bit SSL encryption. This means that every piece of information you enter will be garbled so that, in the unlikely event that it does fall into the wrong hands, any information you've entered will be unreadable. Please note that only the pages where data is exchanged between the customer and Paddy Power are encrypted. SSL (Secure Sockets Layer) is the most widely used security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. Thawte is an industry leader in SSL certificate provision, and provide the SSL certification for Paddy Power's payment system. When SSL encryption is active, a padlock will appear somewhere on your browser (usually in the bottom right hand corner or on the right hand side of the address bar).


PCI Compliance and Data Protection

Every now and then Paddy Power uses fancy terminology to describe processes that we go through to keep your data safe. The mandate for PCI standards applies to all organisations that store, process or transmit credit card data. Protecting customer information and maintaining an excellent reputation are two of its most important values. To this end, Paddy Power regularly has an independent PCI certification company audit our systems. Paddy Power is PCI compliant, meaning that our systems have been independently certified as safe. Data protection is about your fundamental right to privacy. Paddy Power recognises, respects, adheres to and values that right and we will ensure that the data that you provide us with, is safe. We don't share data with any third party for marketing purposes (the only time we'll share any information with another party is for online verification/operative reasons) and we don't 'buy' external lists of e-mail addresses for the purposes of e-mail spam marketing.


Credit card verification  Credit Cards

Once we receive your card details, we will carry out a check of your card with our credit card checking facility. This ensures that the number you entered actually corresponds to a real credit card number and is not one that has been made up. We also do random security checks on a continuous basis to ensure that a card is not being fraudulently used. This verification of your details is carried out either over a secure line or using a secure File Transfer Protocol (sFTP). Card data is, at no time, sent over the internet during the validation process nor does the bank give out any details to us over the phone or through sFTP, we simply state what information we have and they will let us know if it is correct or not. Incorrect details associated with your card will result in your account being suspended for security reasons.


Added Security

If you are logged into your account for thirty minutes without using it the system will automatically log you out for security reasons. We recommend that you change your password every four to six months. Your password should be unique (a mixture of numbers, letters and characters) and known only to you.

We also recommend that you run regular scans of your PC to ensure that it is protected from the latest viruses to ensure that your Paddy Power account cannot become vulnerable that way.

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